The Fiasco of the Sonos application: how a large audio brand has almost ruined its reputation

In May 2024, Sonos published a completely rebuilt and revised mobile application for Android and iOS. The new software was intended to improve performance, make the application more customizable and allow new features in the future. But customers immediately complained of countless bugs, degraded performance of the Sonos speaker system and features that had disappeared.

The controversy has actually torpedoed the reputation of Sonos with many customers. During the months that followed, Sonos worked to regain their confidence, solve the problems with the redesigned application and bring absent features to launch. The company has still not fully recovered from its enormous error. On January 13, 2025, Sonos announced that CEO Patrick Spence would resign after he was unable to reverse the steam.