Plain draws $ 15 million for B2B customer services agree on a single platform
Internal customer support platforms move from platforms such as e-mail ticketing systems and cats with channels like Slack, Microsoft Teams and even Discord. But with Slack, for example, capable of accommodating hundreds of canals, everything can become quite heavy.
PlainOutside the United Kingdom, thinks he has the answer. Its API-STF platform consolidates all these communication channels, allowing companies to rationalize their support.
“This means that you can literally talk to your customers wherever they are,” CEO Simon Rohrbach told Techcrunch for a call.
He can also make discussions and emails in the same way as a traditional office, such as Zendesk or Intercom, but also Power Slack, Microsoft Teams or Discord via a single user interface.
“It’s just very quick to use. People really like to use it, and it has all traditional support features, metrics around SLA, response times, etc. “Said Rohrbach.
“We see this big change occurring the support which is really partitioned, to support work with the success and engineering of customers and all the other teams really closely. And we also food this internal collaboration, “he added.
The startup has now collected $ 15 million in a series of serial funding A led by Battery Ventures, with a continuous participation in index Ventures and Connect Ventures.
Funding will be partly used to establish its first American office in San Francisco.
Plain was founded by Rohrbach and Matt Vagni. The two previously worked at Deliveroo since the first days, with the Rohrbach content, research and design team leading to Rohrbach Deliveroo, while Vagni worked on design systems and internal tools.
Plain customers include companies like Sanity, Laravel, Stytch and Raycast.
In a press release, Neeraj Agrawal, a general battery partner, said: “B2B support is entering this new era of collaboration and AI.”
However, Plain is not the only player in the company to aggregate these customer support channels. In the United States there is also SO And Pylon.
Last year, Pylon landed 17 million dollars in investment to build a B2B customer service platform at full service, in a round led by Andreessen Horowitz with the participation of the general catalyst of existing investors, Y combinator and other nameless angels. It now has more than 250 customers.
Meanwhile, Thea raised more than $ 7 million and included capital and first round capital as investors.
